The mission of Information Services Management (ISM) at Aiken Technical College is to provide excellent service desk, infrastructure, and application support to meet the IT needs of the College. These goals will be accomplished by partnering with all areas of the College to provide customer focused service with technical leadership to meet the current and future needs of our customers.
To implement and support an effective computing infrastructure, service desk, and application management that provides technology needs in a learning environment to ensure that the goals of the College are met.
The Technology Help Desk offers a single point of contact for all customer inquiries related to Aiken Technical College's technical infrastructures. The Technology Help Desk agents provide technical analysis, problem solving and first level diagnostics. You can find our contact information and business hours to the right, above the Service Status indicators. Callers may leave a voicemail message after hours and receive a call back. Please Include your name, phone number and Student ID (if applicable)
The MyATC Portal is a one-stop shop for students to access all of the information you will need during your academic career at ATC. You may access MyATC from any device using your MyATC Portal username and password to log-on. The following resources are available to students in the MyATC Portal:
If you have your MyATC Portal account created, you will have an academic email. Access your email account here. The account will use the same username and password as your MyATC Portal account and the email address will be in the format firstname.lastname@example.org.
Using Outlook Web App for Office 365
Outlook Web App (OWA) lets you access your ATC email using a web browser from any computer that has an Internet connection. This page contains information on how to use OWA to read and send email messages, organize contacts, create tasks, and manage your calendar. This page also provides information on how to use OWA to manage global settings for your Office 365 account, such as email forwarding, automatic replies (vacation messages), and inbox rules (email filters).
Accessing the Outlook Web App for Office 365
The Outlook Web App (OWA) is the web-based email client for Office 365. In order to access OWA, click on the link on the MyATC portal page or go to www.office365.com from a supported web browser. The Authentication Required screen will appear.
In the User Name field, type your ATC user email@example.com (e.g.,firstname.lastname@example.org).
In the Password field, type your ATC portal password.
Click OK to open the Outlook Web App.
Access your Blackboard classes via the MyATC portal at:
You can also access Blackboard directly at:
Your Blackboard username and password is the same as your MyATC portal username and password.
You logged into Blackboard, but you can’t see your class
You will not see your online classes before the first day of your class. If you added the course on or after the first day of the term, you may experience a 48-hour delay in gaining access to Blackboard. If you still cannot access Blackboard after the 24-hour delay period, email email@example.com. In your message be sure to include your name as it appears in the college records and student ID, your course and section number (e.g., HIS-101-167) and a telephone number.
Where to get help
For help with Blackboard, please contact the ISM HelpDesk by calling 803-508-7257, emailing firstname.lastname@example.org, or visiting room 212 from 8:00 a.m.-4:00 p.m. Monday - Thursday and 8:00 a.m.-1:00 p.m. on Friday. For questions regarding assignments, due dates, or other course-related questions, contact your instructor. Additional Online Learning tips can be found here:
In order to access MyLabsPlus:
click on the MyLabsPlus link on MyATC Portal
In the Name field, type your ATC email@example.com (e.g.,firstname.lastname@example.org).
In the Password field, type your 7-digit student ID number.
Select Log In
If you get Invalid Username/Password click on “click here” to retrieve them. (The default email is your ATC.EDU Email) Follow instructions for the “Reset Password” link. You can also directly log in to http://aiken.mylabsplus.com. If still unable to login, please contact the Information Systems Management Helpdesk at email@example.com.